Privacy Policy

Last updated : 22 May 2018

1. About this policy

Thanks for visiting one of our websites! Your privacy is very important to us and we want to confirm that we will keep your digital footprints 100% safe and private.

This policy tells you how we collect personal information about you via this website, what we will use that information for, with whom we intend to share it, how we protect and store it.

Please read the policy carefully. By accessing to this website and our services, you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information. Note that if you follow a link from this site to another site, this policy will not apply any longer. We are not responsible for other sites’ information handling practices. Use of your personal information by the owner of the linked site will be governed by that site’s privacy policy, which we encourage you to read.

If you have any questions about our Privacy Policy, please contact us at info@retalo.io.

2. Who we are and what this policy applies to

  • In this policy, our company, Retalo CO., JSC, will be referred to as “Retalo”, “we”, “us”, and “our”. Our contact information is:

    Address: Suite 110, 14780 West Mountain View Boulevard, Surprise, Arizona 85374, USA

    Email: info@retalo.io

    Website: retalo.io

  • Our privacy policy applies to Retalo.io and other Retalo websites, our products and services, and any communications you have with us (eg. customer service inquiries). Please read the policy carefully. By accessing or this website and our services, you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information.
  • In the context of this policy, “personal information” and “personal data” have the same meaning. They refer to information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, or online identifier such as IP address.

3. How we collect information from you

Account and Contact data:

When you register on our website, subscribe to one of our services, use or download one of our products or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, email address, company name, and sometimes your phone number, business size, business sector, your monthly estimated budget and any interest in Retalo.

Especially, for members who sign up for a paid subscription, you also need to provide us your billing address and credit card information. We may receive information from payment providers to process transactions. Please note that we DO NOT store payment details on our sites.
Besides, we offer various telephone and email addresses on this website for you to contact us. Thus, we may collect additional information from you if you provide through any of these methods or if you supply to us after your initial contact with us.

Other services providers: You can create an account on our website using third party accounts such as Facebook or Google. These services will pre-populate our sign up form with personal details from their sites. Please check your privacy settings on these third-party services to understand and change the information sent to us through these services.

Browser data

When you visit our website and access our online services, we may detect and store your browser language and geolocation, so that we can customize your experience according to your country and preferred language.
We do keep a record of traffic data for statistical and legal purposes such as your IP address, the time and date of your visit, your browser and platform, which pages you visit, and the URL you visited before ours.

Customer Data

When you subscribe to our online service and create your own database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully. This may consist of, for example, your list of contacts, and customers, your messages, pictures, videos, etc. Retalo only collects this information on your behalf, and you always keep your ownership and control of this data.

4. How we use your information

Account and Contact data:

We use your contact information in order to fulfill your order, provide you with the software or service you have requested, or for billing and account management reasons.
We may also use this information for our own marketing and communication purposes. If you do not want the information we hold on you to be used in this manner, you can choose to opt out via an unsubscribe link attached to the marketing messages.
We may use aggregated data about users of our site, sales patterns, and other statistical data to analyze service trends but it will not be possible to identify individuals from that aggregated data.

Browser data

This automatically recorded information is anonymously analyzed in order to improve and maintain our services.

Customer data

Our Retalo engineers and services staff may access to this information in a limited and reasonable manner in the following situations:

  • + In the process of solving any issue with your account or at your explicit request for support reasons
  • + In the process of diagnosing/rectifying a technical issue that affects the stability or performance of Retalo system.
  • + To the extent that we are required to do so by law.

5. How we use cookies

Cookies are small data files sent by our servers to your computer or device when you access our services and are unique to you. They are stored on your browser and later sent back to our servers to streamline your experiences using our services and website.

Cookies may be used by Retalo to:

  • + Remember you so that you don’t have to log in again when you visit multiple pages on our site during the same session.
  • + Analyze site interaction, site traffic, your preferences based on previous or current site activity, your language and country so that we can provide better experience and services in the future.

We use third-party services such as Google Analytics, who may set and use their own cookies to identify visitors and provide their own contextual services. To know more about the privacy policy of Google, refer to https://www.google.com/intl/en/policies/privacy/
You can choose to display a warning that a cookie is being sent, or block all cookies by configuring it through your browser settings. If you disable cookies for our site, you may still use our website but certain benefits of your shopping experience may be affected.
Each browser is little different, so please visit your browser Help’s menu to know the right way to modify your cookies.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below:

Chrome: https://support.google.com/chrome/answer/95647?hl=en
Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
Safari: https://support.apple.com/kb/PH21411 Firefox: https://support.mozilla.org/products/firefox/cookies
Opera: http://www.opera.com/help/tutorials/security/cookies/

6. How we protect and store personal information

We realize the importance of every personal information and take appropriate technical and organizational measures to ensure that this information is securely processed, stored and protected from unauthorized access, data accidental loss, destruction or damage.

7. With whom we may share your information

We will not sell, trade or disclose personally identifiable information to any other third parties except in the following circumstances :

  • + We will share your information with another party to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you.
  • + We may share your information with any group companies of ours so that they can provide any products and services to you that you request.
  • + We may share your information with another organization that buys our company or our assets, or with another organization from which we acquire a company or business, and in the course of any preceding negotiations with that organization, which may or may not lead to a sale.
  • + We may give incidental access to your information with third party providers who supply services to us, or who process information on our behalf. However, we will always take appropriate security measures to protect your information. Any credit or debit card details are passed to our payment provider and your card issuer.
  • + We will reveal your information to enforcement authorities if we are required to do so or to a third party in the context of actual or threatened legal proceedings or if otherwise asked to do so by law.

8. How we share your information

We will only share information with third parties when needed, as described below:

    • Service provider: We work with third party service providers that help us with website development, customer relationship management, email marketing, business intelligence and analytics, payment processing, security and fraud prevention, and other services. These providers may have access to or process your personal information for the purpose of providing these services for us.
    • Compliance with legal requests: we may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
    • Testimonial: From time to time, we want to share the stories of successful customers on our website. We will obtain your consent to use your name, information about your business, and how you want to be featured in our communications. If you wish to update and delete your testimonial, please contact us at info@retalo.io.
    • Social media widgets: Our blog includes social media features to let you share our posts more easily. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the companies providing it.

9. Data retention period

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with the law (such as tax, accounting or other legal requirements).

10. Security

We take data security very seriously. In order to prevent unauthorised access or disclosure, we have put in place technical and managerial procedures to safeguard and secure the information we collect online. We use secure connections for our administration system. We also implement other security and access controls, including username and password authentication and data encryption where appropriate. Only our authorized employees have access to your personal data. Our technical, administrative and organizational security measures are described in details in our Security Policy.

11. Age limit

Our sites are not suitable for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

12. Your right

  • You have the right to access personal information we hold about you.
  • You have the right to ask that your personal information be corrected or updated.
  • If you no longer want us to use your personal information or use our services, you can request us to close your account and delete your information. Please note that certain information from the deleted account might be maintained for record keeping purposes, to complete transactions, or to comply with our legal obligations.
  • You also have the right to be removed from any of our mailing list any time, you can unsubscribe here, or by emailing us at info@retalo.io.
  • You can request for a copy of your data in a structured, machine-readable, and commonly used format to be transferred to another service provider.
  • We will respond to your request within thirty (30) days. Please note that we may request evidence of your identity and details of the information you wish to see to help us locate it. We will also let you know if we cannot fulfill your request and the reasons why we can’t.

13. Policy Updates

We may update this policy on a periodic basis. The changes will be updated on this page. And if the changes are significant, we will notify you by sending a notice to the email address on your account, and/or by placing a prominent notice on our site.
If you continue to use our services after such a change, you agree to our updated policy.